Warranty & Repair
Should you have any concerns about your jewellery, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing firstname.lastname@example.org or calling us on +447493431888. If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.
If damage is not deemed to be a manufacturing fault, we will advise you on our repair’s services.
You should be aware when buying diamond or gemstone jewellery that the naturally occurring stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail and will usually alert you to such characteristics. We pride ourselves on our transparency, and our certified gemmologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA certificate. Such characteristics will not be deemed a defect.
As purveyors of handcrafted jewellery, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.
Jewellery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection.
Our warranty does not cover theft or loss, and we therefore advise you select an appropriate insurance plan to cover your item.
Conditions of the Manufacturer’s Warranty
As well as the abovementioned conditions, please be aware of the following conditions.
- Regal’s Manufacturer’s Warranty is only available to the owner of the item, and for Regal-made items and is valid for 1 year from date of purchase of the item.
- Any alterations made by jewellers other than Regal will void your warranty.
- You must have your jewellery serviced by Regal no less than once every two years. Frequent inspections will likely prevent serious problems occurring in the future
- We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action
- Our aftercare includes free deep cleaning services for your item. We recommend you do this when possible, to prevent problems.
- Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, prongs can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how-to best care for your jewellery, or contact us on email@example.com for advice
Complimentary Cleaning for Diamond Rings
We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to all UK based Regal customers on their Regal- jewellery. The customer only pays for shipping, and Regal pays for return shipping.
Inspection to your ring mounting can also be done at this time. Alternatively, customers can bring their jewellery in store – email firstname.lastname@example.org or book an appointment to arrange a time slot that suits you.