At Regal, we offer tracked, insured and trusted delivery service. Below you’ll find further information on our complimentary domestic delivery within the UK, and international delivery options.

DELIVERY OPTIONS

Complimentary Delivery within the UK

Once your order is complete, we’ll get in touch with you to let you know and ask you to confirm whether you’d like to collect your item from Regal or if you’d like us to arrange delivery.

If you opt for delivery, you will be required to sign for your delivery, so it is important that you are available to receive the delivery in person or specify an alternative arrangement. We will be in touch on the day of posting to make sure you’re available to accept the delivery, which should typically be the next day.

FAQs on Delivery

How long does delivery take?

Ready to wear pieces displayed on our website are ready to ship immediately (unless work is required, for example, resizing). For bespoke orders, it will usually take between 4 to 5 weeks to be crafted – we’ll let you know your exact due date upon ordering. Some rings can be made in shorter time frames.

How is the item delivered?

Once work on your order ring is completed, it will be couriered via Royal Mail Special Delivery Guaranteed (Next Day Service) or FedEx Priority Service, both tracked and signed for, for proof of delivery. Please allow time for Sundays and Bank Holidays, which may disrupt delivery services.

Can I collect my item?

You can also opt to collect your item from our Hatton Garden showroom. The person collecting must be the person who paid for the goods and must be able to prove their identity.

My order has not arrived as expected, what should I do?

In the unlikely event your item has not arrived as expected, please contact our team on info@byregal.co.uk or +44 (0)7493-431-888.

Our Services

Delivery within the UK is free of charge and insured by Regal up until the moment you receive the item. We do urge you to organise your own insurance for when the item is in your possession.

  • Free of charge to UK via Royal Mail Special Delivery Guaranteed
  • International deliveries via FedEx
  • International delivery charges vary & may incur costs like import duties
  • Both, UK and international deliveries are tracked & insured

Packaging

Packaging is discreet and secure, and does not feature branding or phrases

At Regal, we make sure to keep our packaging discreet, as to not attract unnecessary attention. Packaging will not feature Regal’s branding or logo or give detail of value or nature of the contents to not giveaway any surprises!

If your package contains a surprise for someone else, you may want to ensure you’re the one to answer the door and accept the delivery. The package will have Regal’s return address stated.

For extra discretion, you may prefer to have your item delivered to your work address, just let us know if you’d prefer this option upon your final payment.